Question 1

Are you insured?

Accepted Answer

Yes. Bergen County Elite Cleaning is fully insured and bonded for your peace of mind.

Question 2

Are your cleaners background-checked?

Accepted Answer

Every cleaning professional who works in your home has passed a background check.

Question 3

Do I need to be home?

Accepted Answer

No. Many clients provide a key, lockbox or door code. We'll text you updates when we arrive and finish.

Question 4

Do I need to provide supplies?

Accepted Answer

No — our pros bring their own professional supplies and equipment.

Question 5

What about pets?

Accepted Answer

We love pets! Just let us know about them when booking, and secure any that are nervous around visitors.

Question 6

What is your cancellation policy?

Accepted Answer

Please give at least 48 hours' notice to cancel or reschedule.

Question 7

How does payment work?

Accepted Answer

We keep a card on file and charge it after your clean is complete.

Question 8

Do you charge sales tax?

Accepted Answer

Yes. New Jersey sales tax applies to cleaning services and is added to your total.

Question 9

What is the 24-hour re-clean guarantee?

Accepted Answer

If anything isn't right, let us know within 24 hours and we'll come back to re-clean that area at no charge.

Frequently asked questions

Ready for a cleaner home?